Support Center

Shipping and Delivery FAQ 15

• Where is my order?
• How long will it take for me to receive my order?
• It’s been a while and my order has not arrived. What do I do?
• My package says it was delivered but I never received it. What do I do?
• What does it mean when my order tracking says “Label Created, not yet in system”?

View all 15

Damaged, Mispacked, or Defective Orders FAQ 3

• I received an incorrect item. What do I do?
• My package is missing item(s). What do I do?
• I received a damaged or misprinted item. What do I do?

Order Adjustment / Cancellation FAQ 5

• Can I cancel or change my whole order?
• Can I change or cancel my backorder or pre-order?
• I accidentally ordered two copies of a book. Can I return one?
• I entered the wrong address on my order. Can I adjust it?
• Can I change which affiliate or bookstore my order is attributed to?

Billing FAQ 10

• My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
• What do I do if I was overcharged for my order?
• What do I do if I was undercharged for my order?
• I was charged for a Bookshop.org order that I never placed and don’t recognize.
• Can you send me a receipt for my order?

View all 10

Returns FAQ 1

• How do I return an order that I don't want?

Ebooks, Audiobooks, and Used Books FAQ 3

• I have an issue with an ebook order, what do I do?
• I have an issue with an audio book order, what do I do?
• I have an issue with a used book order, what do I do?

Gift Card FAQ 6

• What are Bookshop.org gift cards?
• How can I purchase a Bookshop.org gift card?
• How do I redeem my Bookshop.org gift card?
• How do Bookshop.org gift cards benefit independent bookstores?
• Can Bookshop.org gift cards be used directly at independent bookstores?

View all 6

Tax Exemption FAQ 1

• My company / organization is tax exempt. Can I purchase books on Bookshop.org tax free?

User Account FAQ 4

• Why did I get locked out of my user account? What can I do?
• How do I delete my Bookshop.org account?
• Does Bookshop.org have wishlists?
• Wishlist Registry Mode Fact Sheet