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Shipping and Delivery FAQ
Where is my order?
How long will it take for me to receive my order?
It’s been a while and my order has not arrived. What do I do?
My package says it was delivered but I never received it. What do I do?
What does it mean when my order tracking says “Label Created, not yet in system”?
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Damaged, Mispacked, or Defective Orders FAQ
I received an incorrect item. What do I do?
My package is missing item(s). What do I do?
I received a damaged or misprinted item. What do I do?
Order Adjustment / Cancellation FAQ
Can I cancel or change my whole order?
Can I change or cancel my backorder or pre-order?
I accidentally ordered two copies of a book. Can I return one?
I entered the wrong address on my order. Can I adjust it?
Can I change which affiliate or bookstore my order is attributed to?
My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
What do I do if I was overcharged for my order?
What do I do if I was undercharged for my order?
I was charged for a Bookshop.org order that I never placed and don’t recognize.
Can you send me a receipt for my order?
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How do I return an order that I don't want?
Ebooks, Audiobooks, and Used Books FAQ
I have an issue with an ebook order, what do I do?
I have an issue with an audio book order, what do I do?
I have an issue with a used book order, what do I do?
Gift Card FAQ
What are Bookshop.org gift cards?
How can I purchase a Bookshop.org gift card?
How do I redeem my Bookshop.org gift card?
How do Bookshop.org gift cards benefit independent bookstores?
Can Bookshop.org gift cards be used directly at independent bookstores?
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Tax Exemption FAQ
My company / organization is tax exempt. Can I purchase books on Bookshop.org tax free?
User Account FAQ
Why did I get locked out of my user account? What can I do?
How do I delete my Bookshop.org account?
Does Bookshop.org have wishlists?
Wishlist Registry Mode Fact Sheet