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For Customers
Shipping and Delivery FAQ
13
Where is my order?
How long will it take for me to receive my order?
It’s been a while and my order has not arrived. What do I do?
My package says it was delivered but I never received it. What do I do?
What does it mean when my order tracking says “Label Created, not yet in system”?
View all 13
Damaged, Mispacked, or Defective Orders FAQ
3
I received an incorrect item. What do I do?
My package is missing item(s). What do I do?
I received a damaged or misprinted item. What do I do?
Order Adjustment / Cancellation FAQ
4
Can I change or cancel my backorder or pre-order?
I accidentally ordered two copies of a book. Can I return one?
I entered the wrong address on my order. Can I adjust it?
Can I change which affiliate or bookstore my order is attributed to?
Billing FAQ
9
My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
What do I do if I was overcharged for my order?
What do I do if I was undercharged for my order?
I was charged for a Bookshop order that I never placed and don’t recognize.
Can you send me a receipt for my order?
View all 9
Returns FAQ
1
How do I return an order that I don't want?
Ebooks, Audiobooks, and Used Books FAQ
3
I have an issue with an ebook order, what do I do?
I have an issue with an audio book order, what do I do?
I have an issue with a used book order, what do I do?
Gift Card FAQ
6
What are Bookshop gift cards?
How can I purchase a Bookshop gift card?
How do I redeem my Bookshop gift card?
How do Bookshop gift cards benefit independent bookstores?
Can Bookshop gift cards be used directly at independent bookstores?
View all 6
Tax Exemption FAQ
1
My company / organization is tax exempt. Can I purchase books on Bookshop tax free?
User Account FAQ
3
Why did I get locked out of my account? What can I do?
How do I delete my Bookshop account?
Does Bookshop.org have wishlists?
The Amanda Gorman Bookdrive
1
Amanda Gorman Book Drive FAQ