Support Center

Shipping and Delivery FAQ 14

• Where is my order?
• How long will it take for me to receive my order?
• It’s been a while and my order has not arrived. What do I do?
• My package says it was delivered but I never received it. What do I do?
• What does it mean when my order tracking says “Label Created, not yet in system”?

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Damaged, Mispacked, or Defective Orders FAQ 3

• I received an incorrect item. What do I do?
• My package is missing item(s). What do I do?
• I received a damaged or misprinted item. What do I do?

Order Adjustment / Cancellation FAQ 4

• Can I change or cancel my backorder or pre-order?
• I accidentally ordered two copies of a book. Can I return one?
• I entered the wrong address on my order. Can I adjust it?
• Can I change which affiliate or bookstore my order is attributed to?

Billing FAQ 10

• My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
• What do I do if I was overcharged for my order?
• What do I do if I was undercharged for my order?
• I was charged for a Bookshop order that I never placed and don’t recognize.
• Can you send me a receipt for my order?

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Returns FAQ 1

• How do I return an order that I don't want?

Ebooks, Audiobooks, and Used Books FAQ 3

• I have an issue with an ebook order, what do I do?
• I have an issue with an audio book order, what do I do?
• I have an issue with a used book order, what do I do?

Gift Card FAQ 6

• What are Bookshop gift cards?
• How can I purchase a Bookshop gift card?
• How do I redeem my Bookshop gift card?
• How do Bookshop gift cards benefit independent bookstores?
• Can Bookshop gift cards be used directly at independent bookstores?

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Tax Exemption FAQ 1

• My company / organization is tax exempt. Can I purchase books on Bookshop tax free?

User Account FAQ 3

• Why did I get locked out of my account? What can I do?
• How do I delete my Bookshop account?
• Does Bookshop.org have wishlists?

Becoming a Bookshop Affiliate 10

• How do I become an affiliate?
• If I’m an affiliate, do I have to disclose that on my website, newsletter or social media posts?
• If I'm an affiliate, how are the sales of my books handled?
• How do I get paid for the books that sell, how much will you pay me, and when will you pay it?
• What kind of reporting will I receive, and how frequently?

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For Bookstore Affiliates 1

• How to Use our Bookshop.org Widgets

For Media and Other Non-Bookstore Affiliates 5

• Where do I receive my funds through the sales made in my storefront?
• Can I link my personal/professional website to my Bookshop storefront?
• Are there any requirements to set up a Stripe account?
• I’m a self-published author. How do I add my book to Bookshop’s platform?
• How to Tag Your Storefront to a Digital Gift Card

Author and Publisher FAQ 8

• How do I advertise or promote a book on Bookshop?
• How do authors get paid? How much money does Bookshop keep?
• I can’t find my book on Bookshop even though it’s available on Ingram.
• Bookshop lists a book that supports racist, homophobic, misogynistic, or otherwise harmful ideas. Can you please remove the title?
• I’d like to be featured on a book list. How do I make this happen?

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FAQ 9

• What is Bookshop.org?
• Is Bookshop a physical bookstore?
• Do you sell audiobooks and / or ebooks?
• Do you ship to Canada or internationally?
• How does Bookshop work with independent bookstores?

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