Support Center

Once your order has shipped, you can track it using the shipping information included on your order detail page. The order detail page is accessible by the ...

Our current shipping estimates are listed as follows. Though it's uncommon, we've seen some instances of orders being delayed in transit from cour...

First review your tracking information above to determine if your shipment/s have been lost, stalled indefinitely, returned or are just delayed. If it seems...

If your package has been marked as delivered but you still haven’t received it, please consider the following: Checking your tracking history closely t...

This means that your order was processed and packaged at our warehouse but has not been scanned at a shipping location. Unfortunately this tracking status i...

If your order was returned to sender, it was likely caused by a number of issues, from mail-forwarding, a typo in your shipping address, or even damage to t...

UPS Mail Innovations is a shipping consolidation and logistics service used by retailers across the country to help facilitate the movement of bulk orders o...

We give our distributor 90 days to restock backordered titles for fulfillment. If we don’t receive them within this window, your backorder will expire and y...

In your cart view, you'll be able to scroll down and see the following options for adding Gift Wrap and a Custom Message (see image below).  Gift wrap...

Yes, we do! Please be sure to select priority shipping at checkout. Our distributor only ships APO/FPO orders through USPS priority mail.