Shipping and Delivery FAQ
Once your order has shipped, you can track it using the shipping information included on your order detail page. The order detail page is accessible by the ...
Fri, 2 Oct, 2020 at 11:55 AM
Due to the COVID-19 crisis, shipping is delayed. To ensure worker safety, our fulfillment partner Ingram has implemented safety protocols that have increase...
Wed, 16 Sep, 2020 at 4:02 PM
First review your tracking information above to determine if your shipment/s have been lost, stalled indefinitely, returned or are just delayed. If it seems...
Thu, 17 Sep, 2020 at 12:52 PM
If your package has been marked as delivered but you still haven’t received it, please consider the following: Checking your tracking history closely t...
Wed, 30 Sep, 2020 at 2:01 PM
This means that your order was processed and packaged at our warehouse but has not been scanned at a shipping location. Unfortunately this tracking status i...
Fri, 2 Oct, 2020 at 12:42 PM
If your order was returned to sender, there was likely an issue with your shipping address that made your order undeliverable. You can check your tracking h...
Wed, 30 Sep, 2020 at 3:22 PM
UPS Mail Innovations is a shipping consolidation and logistics service used by retailers across the country to help facilitate the movement of bulk orders o...
Fri, 2 Oct, 2020 at 3:29 PM
Backorders are ordered from the publisher, and if they arrive within 5 weeks, we will ship them off to you. If we don’t receive them within this window, we...
Wed, 16 Sep, 2020 at 4:03 PM
***As of 18 October 2021, our distributor have fully exhausted their ability to provide gift-wrapped orders until 2022. We sincerely apologize for the in...
Fri, 15 Oct, 2021 at 1:51 PM
Yes, we do! Please be sure to select priority shipping at checkout. Our distributor only ships APO/FPO orders through USPS priority mail.
Mon, 7 Dec, 2020 at 11:10 AM