What does it mean when my order tracking says “Awaiting Carrier Pickup” or "Label Created, not yet in system"?

Modified on Mon, 25 Aug at 10:18 AM

This means that your order was processed and packaged at our warehouse but has not been scanned at a shipping location. Unfortunately this tracking status is hard to diagnose. It could mean that your package was picked up and never scanned, and eventually it will be and the tracking will become updated at some point. It could also mean that your package was lost. We suggest that you wait at least a week to see if there has been any update in the tracking information, and if not, please reach out through our Contact Us form here. 





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