Damaged, Mispacked, or Defective Orders FAQ

I received an incorrect item. What do I do?
From time to time a human error results in an order with the wrong books in it! If you’ve received wrong items, please reach out to the customer service tea...
Thu, 3 Mar, 2022 at 3:08 PM
My package is missing item(s). What do I do?
Sometimes because of varying stock levels across our partner warehouses, orders can be split into two or more shipments. Please refer to the tracking number...
Thu, 3 Mar, 2022 at 3:08 PM
I received a damaged or misprinted item. What do I do?
If you’ve received a damaged or misprinted item you are entitled to either a replacement, refund, or store credit. Please reach out to the customer service ...
Thu, 3 Mar, 2022 at 3:05 PM