Faulty Order FAQ

My package is missing item(s). What do I do?
Sometimes because of varying stock levels across our partner warehouses, orders can be split into two or more shipments. Please refer to the tracking number...
Wed, 30 Sep, 2020 at 2:27 PM
I received an incorrect item. What do I do?
From time to time a human error results in an order with the wrong books in it! If you’ve received wrong items, please reach out to the customer service tea...
Fri, 21 Jan, 2022 at 12:50 PM
What do I do if I’ve received a damaged or misprinted item?
If you’ve received a damaged or misprinted item you are entitled to either a replacement, refund, or store credit. Please reach out to the customer service ...
Thu, 6 May, 2021 at 5:22 PM