Damaged, Mispacked, or Defective Orders FAQ

I received an incorrect item. What do I do?
From time to time a human error results in an order with the wrong books in it! If you’ve received wrong items, please reach out to the customer service tea...
Thu, 3 Mar, 2022 at 3:08 PM
My package is missing item(s). What do I do?
Sometimes because of varying stock levels across our partner warehouses, orders can be split into two or more shipments. Please refer to the tracking number...
Thu, 3 Mar, 2022 at 3:08 PM
I received a damaged or misprinted item. What do I do?
If you’ve received a damaged or misprinted item you are entitled to either a replacement, refund, or store credit. Please reach out to the customer service ...
Thu, 3 Mar, 2022 at 3:05 PM
What should I do with a damaged/defective book that is not required to be returned
You may keep and do what you like with the book(s). If you yourself do not want the book, we recommend gifting, donating, or dropping off in a little free l...
Tue, 24 Oct, 2023 at 5:13 PM