Faulty Order FAQ

My package is missing item(s). What do I do?
Sometimes because of varying stock levels across our partner warehouses, orders can be split into two or more shipments. Please refer to the tracking number...
Wed, 30 Sep, 2020 at 2:27 PM
I received an incorrect item. What do I do?
From time to time a human error results in an order with the wrong books in it! If you’ve received wrong items, please reach out to the customer service tea...
Wed, 30 Sep, 2020 at 2:27 PM
What do I do if I’ve received a damaged or misprinted item?
If you’ve received a damaged or misprinted item you are entitled to either a replacement, refund, or store credit. Please reach out to the customer service ...
Thu, 6 May, 2021 at 5:22 PM