Billing FAQ
Unfortunately at this time our system is not able to process billing methods with overseas addresses, even for orders delivered within the United States. Ho...
Thu, 24 Sep, 2020 at 1:44 PM
Please get in touch with us about this overcharge by filling out our Contact Us form. Be sure to include your purchase order number so we can locate your or...
Wed, 30 Sep, 2020 at 2:21 PM
We won’t charge you for the discrepancy since the billing error occurred on our end. Please get in touch with us about the discrepancy through our Contact U...
Wed, 30 Sep, 2020 at 2:22 PM
Please get in touch with us through our Contact Us form. Be sure to provide any relevant information you have about the charge, such as the date of transact...
Wed, 30 Sep, 2020 at 2:24 PM
To request a receipt, please reach out to us through our Contact Us form. If possible, please provide your purchase order number, the order date, or the tot...
Wed, 30 Sep, 2020 at 2:25 PM
Our payment processor experienced a bug in July 2020 that caused a "pending" charge to appear on a customer's card, before the purchase was e...
Wed, 30 Sep, 2020 at 2:25 PM
Sometimes payments show up on people’s bank account statements as “recurring” when they are in fact not. This is what Stripe, our payment processor has to s...
Wed, 30 Sep, 2020 at 2:27 PM
All orders are charged to your card as soon as you confirm your purchase, including books on backorder and preorder. Your preorder will remain active until ...
Wed, 30 Sep, 2020 at 2:27 PM
If your order is being refunded to a credit card that has been cancelled or is no longer in use, our card processor, Stripe will redirect the refund to your...
Wed, 11 Aug, 2021 at 11:31 AM
As of April 2022 we have re-added Apple and Google Pay to be used exclusively by single-page checkout users. Both are browser-contingent (Google Pay for C...
Wed, 10 Aug, 2022 at 1:58 PM