My order was returned to sender.

If your order was returned to sender, it was likely caused by a number of issues, from mail-forwarding, a typo in your shipping address, or even damage to the shipping label, which made the parcel undeliverable. You can check your tracking history for details that might explain what exactly went wrong in this case. These orders eventually make their way back to our warehouse, which are reported to us and we reach out to ask for your preference of a refund or for the order to be re-sent.

If you notice your order is being returned to sender before it reaches our warehouse, please reach out to the customer service team with your order number as soon as you can.