If your package has been marked as delivered but you still haven’t received it, please consider the following:


  • Checking your tracking history closely to see if it has any details explaining where and how it was delivered. 
  • Check the shipping address on your order to make sure it was delivered to your expected address.
  • Check with your local post office to see if they received it.
  • Check with your neighbors/front desk/mailroom etc.
  • Check with your regular mail carrier at the soonest opportunity


If all options have been exhausted, please get in touch with our customer service team, and we’ll handle the situation to your satisfaction.