My package says it was delivered but I never received it. What do I do?

Modified on Mon, 06 Feb 2023 at 11:47 AM

If your package has been marked as delivered but you still haven’t received it, please consider the following:


  • Checking your tracking history closely to see if it has any details explaining where and how it was delivered. 
  • Check the shipping address on your order to make sure it was delivered to your expected address.
  • Check with your local post office to see if they received it.
  • Check with your neighbors/front desk/mailroom etc.
  • Check with your regular mail carrier at the soonest opportunity


If all options have been exhausted, please contact us, and we’ll handle the situation to your satisfaction.

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