If your package has been marked as delivered but you still haven’t received it, please consider the following:

  • Checking your tracking history closely to see if it has any details explaining where and how it was delivered. 
  • Check the shipping address on your order to make sure it was delivered to your expected address.
  • Check with your local post office to see if they received it.
  • Check with your neighbors/front desk/mailroom etc.
  • Check with your regular mail carrier at the soonest opportunity

If all options have been exhausted, please contact us, and we’ll handle the situation to your satisfaction.