Billing FAQ

My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
Unfortunately at this time our system is not able to process billing methods with overseas addresses, even for orders delivered within the United States. Ho...
Thu, 24 Sep, 2020 at 1:44 PM
Gift cards & gifting functionality
Unfortunately, at this time, we don't have gifting functionality set up on the site. This would include things like gift wrapping, personal notes, gift...
Wed, 30 Sep, 2020 at 2:20 PM
What do I do if I was overcharged for my order?
Please get in touch with us about this overcharge by filling out our Contact Us form. Be sure to include your purchase order number so we can locate your or...
Wed, 30 Sep, 2020 at 2:21 PM
What do I do if I was undercharged for my order?
We won’t charge you for the discrepancy since the billing error occurred on our end. Please get in touch with us about the discrepancy through our Contact U...
Wed, 30 Sep, 2020 at 2:22 PM
I was charged for a Bookshop order that I never placed and don’t recognize.
Please get in touch with us through our Contact Us form. Be sure to provide any relevant information you have about the charge, such as the date of transact...
Wed, 30 Sep, 2020 at 2:24 PM
Can you send me a receipt for my order?
To request a receipt, please reach out to us through our Contact Us form. If possible, please provide your purchase order number, the order date, or the tot...
Wed, 30 Sep, 2020 at 2:25 PM
Why was I charged even though I never completed the checkout process?
Our payment processor experienced a bug in July 2020 that caused a "pending" charge to appear on a customer's card, before the purchase was e...
Wed, 30 Sep, 2020 at 2:25 PM
Why is my purchase marked as a "recurring payment"?
Sometimes payments show up on people’s bank account statements as “recurring” when they are in fact not. This is what Stripe, our payment processor has to s...
Wed, 30 Sep, 2020 at 2:27 PM
When is my card charged for a pre-order?
All orders are charged to your card as soon as you confirm your purchase, including books on backorder and preorder. Your preorder will remain active until ...
Wed, 30 Sep, 2020 at 2:27 PM