Once an order is sent to our warehouse and begins processing, we are unable to make any changes to the shipping or billing information. If the order is a backorder or preorder we ARE able to cancel the original submission, edit the address, and resubmit the order at no cost. Please contact customer service to do: info@bookshop.org


You may try using the USPS intercept service described here: https://www.usps.com/manage/package-intercept.htm


If the address is inaccessible, or contains a typo, your package will likely be returned to our warehouse and refunded to you.


If you need to arrange a replacement package because your order was returned to our warehouse, please contact us through our customer service form.