Order Adjustment / Cancellation FAQ

Can I cancel or change my whole order?
Currently, we are unable to cancel or adjust an order once it has been placed. We are currently working on solutions that should allow for greater flexibili...
Wed, 30 Sep, 2020 at 2:04 PM
Can I change or cancel my backorder or pre-order?
We are currently unable to process quantity or address changes for any orders once they’ve been placed. If you have an active backorder or pre-order ass...
Wed, 30 Sep, 2020 at 2:09 PM
I accidentally ordered two copies of a book. Can I return one?
You can return your duplicate order to our warehouse for a full refund. The duplicate order can be sent to our return center here: Bookshop LLC: [PO NUM...
Wed, 30 Sep, 2020 at 2:12 PM
I entered the wrong address on my order. Can I adjust it?
Once an order is sent to our warehouse and begins processing, we are unable to make any changes to the shipping or billing information. You may try usin...
Wed, 30 Sep, 2020 at 2:16 PM
Can I change which affiliate or bookstore my order is attributed to?
If your purchase was attributed to the wrong affiliate or bookstore, we can apply your order commission to the right one. Please get in touch with us throug...
Wed, 30 Sep, 2020 at 2:17 PM