I just bought an ebook, but it’s not in my library?

Modified on Tue, 28 Jan at 4:05 AM

Unless it’s a pre-ordered title, purchased ebooks should appear in your Ebook Library immediately. In rare instances there may be a delay in delivery.


If you’re not seeing the book in your app’s Ebook Library, try refreshing the library using the refresh button at the top right.


Check the sort and filter settings in your library to make sure unread titles are shown.


Use the  Sort By Purchase Date - Most Recent to bring your most recent purchases to the top of the Ebook Library.


On rare occasions, certain ebooks may take some time to process on our end before we are able to deliver them to your Ebook Library. If your ebook is not in your Ebook Library within 4 hours, please reach out to our customer service team.



CLICK HERE TO SUBMIT A TICKET.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article