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Bookshop Knowledge Base
Advertising or Partnership Questions
Holiday Shipping Guidelines
Shipping and Delivery FAQ
Where is my order?
How long will it take for me to receive my order?
It’s been a while and my order has not arrived. What do I do?
My package says it was delivered but I never received it. What do I do?
What does it mean when my order tracking says “Label Created, not yet in system”?
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Faulty Order FAQ
My package is missing item(s). What do I do?
I received an incorrect item. What do I do?
What do I do if I’ve received a damaged or misprinted item?
Order Adjustment / Cancellation FAQ
Can I cancel or change my whole order?
Can I change or cancel my backorder or pre-order?
I accidentally ordered two copies of a book. Can I return one?
I entered the wrong address on my order. Can I adjust it?
Can I change which affiliate or bookstore my order is attributed to?
My billing address for my credit card is an international address. Can I still order books to the US using my international billing address?
What do I do if I was overcharged for my order?
What do I do if I was undercharged for my order?
I was charged for a Bookshop order that I never placed and don’t recognize.
Can you send me a receipt for my order?
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How do I return an order?
Ebooks, Audiobooks, and Used Books FAQ
I have an issue with an ebook order, what do I do?
I have an issue with an audio book order, what do I do?
I have an issue with a used book order, what do I do?
Gift Card FAQ
What are Bookshop gift cards?
How can I purchase a Bookshop gift card?
How do I redeem my Bookshop gift card?
How do Bookshop gift cards benefit independent bookstores?
Can Bookshop gift cards be used directly at independent bookstores?
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Tax Exemption FAQ
My company / organization is tax exempt. Can I purchase books on Bookshop tax free?
User Account FAQ
Why did I get locked out of my account? What can I do?
How do I delete my Bookshop account?
Does Bookshop.org have wishlists?
Becoming a Bookshop Affiliate
How do I become an affiliate?
If I’m an affiliate, do I have to disclose that on my website, newsletter or social media posts?
If I'm an affiliate, how are the sales of my books handled?
How do I get paid for the books that sell, how much will you pay me, and when will you pay it?
What kind of reporting will I receive, and how frequently?
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For Bookstore Affiliates
Digital Resources for Booksellers
Bookseller Weekly Newsletters
Videos for Booksellers
I own a bookstore, how do I get set up on Bookshop? What are the requirements?
What does being a bookstore affiliate on Bookshop include?
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For Media and Other Non-Bookstore Affiliates
Where do I receive my funds through the sales made in my storefront?
Can I link my personal/professional website to my Bookshop storefront?
Are there any requirements to set up a Stripe account?
I’m a self-published author. How do I add my book to Bookshop’s platform?
How to Tag Your Storefront to a Digital Gift Card
For Authors & Publishers
Author and Publisher FAQ
How do I advertise or promote a book on Bookshop?
How do authors get paid? How much money does Bookshop keep?
How can I list my book on Bookshop?
I can’t find my book on Bookshop even though it’s available on Ingram.
Bookshop lists a book that supports racist, homophobic, misogynistic, or otherwise harmful ideas. Can you please remove the title?
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What is Bookshop.org?
Is Bookshop a physical bookstore?
Do you sell audiobooks and / or ebooks?
Do you ship to Canada or internationally?
How does Bookshop work with independent bookstores?
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Bookshop Internal Knowledge Base
Suggestions Template Drafts
Order Issues / internal knowledge