Shipping and Delivery FAQ

Where is my order?
Once your order has shipped, you can track it using the shipping information included on your order detail page. The order detail page is accessible by the ...
Fri, 2 Oct, 2020 at 11:55 AM
How long will it take for me to receive my order?
Due to the COVID-19 crisis, shipping is delayed. To ensure worker safety, our fulfillment partner Ingram has implemented safety protocols that have increase...
Wed, 16 Sep, 2020 at 4:02 PM
It’s been a while and my order has not arrived. What do I do?
First review your tracking information above to determine if your shipment/s have been lost, stalled indefinitely, returned or are just delayed. If it seems...
Thu, 17 Sep, 2020 at 12:52 PM
My package says it was delivered but I never received it. What do I do?
If your package has been marked as delivered but you still haven’t received it, please consider the following: Checking your tracking history closely t...
Wed, 30 Sep, 2020 at 2:01 PM
What does it mean when my order tracking says “Label Created, not yet in system”?
This means that your order was processed and packaged at our warehouse but has not been scanned at a shipping location. Unfortunately this tracking status i...
Fri, 2 Oct, 2020 at 12:42 PM
My order was “returned to sender," what do I do?
If your order was returned to sender, there was likely an issue with your shipping address that made your order undeliverable. You can check your tracking h...
Wed, 30 Sep, 2020 at 3:22 PM
What is UPS Mail Innovations and why is my package still missing?
UPS Mail Innovations is a shipping consolidation and logistics service used by retailers across the country to help facilitate the movement of bulk orders o...
Fri, 2 Oct, 2020 at 3:29 PM
When will my backorder ship?
Backorders are ordered from the publisher, and if they arrive within 5 weeks, we will ship them off to you. If we don’t receive them within this window, we...
Wed, 16 Sep, 2020 at 4:03 PM