UPS Mail Innovations is a shipping consolidation and logistics service used by retailers across the country to help facilitate the movement of bulk orders out of their warehouse locations and to local post offices for the final mile delivery.

Given the current current crisis with both the COVID-19 pandemic and with the US Postal Service, we’ve noticed an increase in packages caught in limbo during the handoff between UPS Mail Innovations and USPS.

Generally these packages eventually are delivered, but if you’ve been waiting over 7-9 business days with no new tracking information, please reach out to our customer service team with your order and tracking number to either have your order resent or refunded.