UPS Mail Innovations is a shipping consolidation and logistics service used by retailers across the country to help facilitate the movement of bulk orders out of their warehouse locations and to local post offices for the final mile delivery. Though it is uncommon, we have seen instances of parcels being lost during this process in the shipment state.

Generally these packages eventually are delivered, but if you’ve been waiting over 7-9 business days with no new tracking information, please reach out to our customer service team with your order and tracking number to either have your order re-sent or refunded.